Following Slack, Chambers, Johnston (2007)’s analysis framework, e-HR optimizes traditional human resource management from several aspects:
Quality: good process design always makes products and service produced ‘on-specification’ and less recycling and wasted effort.
Speed: good process usually shorts customer waiting time, low in-process inventory and increase the response time.
Dependability: good process design makes on-time deliveries of products and services; it also has less disruption, confusion and rescheduling within the process.
Flexibility: good process design promotes ability to process a wide range of products and services, has low cost/fast product and service change, also, it can increase ability to cope with unexpected events (e.g. supply or a processing failure).
Cost: good process usually has low processing costs, low resource costs (capital costs), and low delay/inventory costs
(working capital costs).